Throughout the product servicing process, Hanpiao Metal offers consumers after-sales support. Products are inspected in accordance with our quality-control processes prior to distribution, and when a quality issue needs to be looked into, manufacturing and order information can also be tracked.
If you encounter a problem after receiving the goods, please contact us and provide photos, videos, product information, and relevant details. These materials help us identify whether the issue is related to production, transportation, installation, or other factors.
Following a study of the matter, Hanpiao Metal will talk with the customer about a solution that, depending on the particular circumstances, may involve replacement, reimbursement, or another mutually agreed arrangement.
Hanpiao Metal uses bags, pallets, and other suitable packaging methods according to the product type, quantity, weight, and transportation requirements. The goal is to keep formwork and scaffolding components properly protected and organized during handling and long-distance transportation.
For heavy or bulk construction hardware, palletized packaging can make loading, unloading, warehouse handling, and container transportation more efficient. Smaller components can be packed in bags or grouped according to product type and order requirements.
As Hanpiao Metal supplies a wide range of products—including scaffold couplers, tie rods and nuts, wedge locks, wall ties, washers, wing nuts, and formwork accessories—packaging can be coordinated according to the characteristics of each order.
If you have specific requirements for pallet size, labeling, packaging quantity, or container loading, please inform us before production. Hanpiao Metal can discuss the most suitable packaging arrangement for your shipment.
Yes. Hanpiao Metal can provide free product samples for your quality testing and reference. Samples can be used to help you assess whether the product meets your project requirements and purchasing specifications. For customized products, providing detailed drawings, dimensions, material requirements, or other technical information in advance can help us better understand your requirements and determine the most suitable sample solution.
Sampling can be particularly useful when you are comparing formwork tie rods, wing nuts, wedge pins, wall ties, scaffold couplers, adjustable steel props, or other construction hardware and need to verify compatibility with your existing system.
Free samples are available for quality testing, making it easier for customers to evaluate Hanpiao Metal products before moving forward with bulk purchasing or customized production.
Hanpiao Metal provides relevant international certifications and quality documentation for its formwork, scaffolding, and building hardware products, including ISO 9001 quality management certification and CE certification. Depending on the product and project requirements, we can also provide customer-required inspection or quality documents.
In addition to standard certification documents, Hanpiao Metal can provide customer-required inspection reports according to specific project or purchasing requirements. These documents can help customers verify product quality and compliance before shipment or as part of their project documentation.
As our product range covers formwork systems, scaffolding components, formwork accessories, and other building materials, the applicable certifications and inspection documents may vary depending on the specific product. If you have particular certification or inspection requirements, please contact our sales team with your product specifications and destination market. We can confirm the available documentation for your order accordingly.
